Non-Emergency Dispatcher
We are seeking a Non-Emergency Dispatcher who is inspired by the principles of exceptional customer service and dedicated to providing the highest level of support and care to our homeowners. This role requires a unique blend of empathy, professionalism, and a commitment to resolving every inquiry with positivity and efficiency. Company Background:
Powder is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Recently acquired by Reed Hastings, the Founder and Executive Chairman at Netflix, our purpose is to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection. We're looking for big-hearted champions to join the team. Job Status:
Seasonal Hourly with potential to turn into year round Requirements
Responsibilities:
Act as the first point of contact for non-emergency calls, handling homeowner inquiries and requests with a high degree of professionalism and courtesy. Engage effectively and sensitively with high-level individuals, ensuring all interactions are respectful and solutions oriented. Exhibit strong problem-solving skills with the ability to make decisions quickly and independently. Maintain a consistently courteous, professional, and empathetic demeanor in all communications. Demonstrate a genuine commitment to helping people, treating every question or inquiry with importance and care. Learn and adapt to new technologies and systems used in the dispatch and communication process. Collaborate with the broader service provider team to ensure requests are accurately routed and handled efficiently. Maintain detailed records of communications, ensuring accurate documentation and follow-up.
Qualifications:
Experience in customer service or dispatch, with a proven ability to handle sensitive interactions. Excellent communication skills, both verbal and written. Strong organizational skills and the ability to multitask effectively in a fast-paced environment. Quick learner, adaptable to new software and technological tools. Independent decision-making skills, with minimal need for supervision. High school diploma or equivalent; additional training or certification in customer service is a plus. Must be available nights, weekends and holidays Physical Requirements:
Ability to lift, carry, push, and/or pull moderate amount of weight (up to 40lbs+) Sufficient physical ability and mobility to walk, sit and stand for prolonged periods of time Frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movements Ability to safely take part in all activities The Company is providing to our guests (skiing, boarding, mountain biking, hiking, snowmobiling, etc) Team Member Perks:
Season Ski Pass Dependent Passes (for eligible employment status and eligible dependents) UTA Ski Bus Pass Ski Season Buddy Vouchers Winter Season Mountain Discounts (food, retail, etc.) ISAA Expert Discounts & SO MUCH MORE! Agreement:
I have read and understand the Job Description, Job Duties, Job Requirements and Qualifications and Job Performance Expectations listed above. By applying for this role , I agree that I am able to comply with the items laid out in this document and perform the obligations of this position as defined above. I further understand that this is a partial listing and additional requirements, duties and qualifications and performance expectations may change at any time, with or without notice. Recommended Skills Communication Coordinating Curiosity Customer Service Decision Making Expediting Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3t8dm6jwv4c0njjbvn', 'ExternalApply-j3t8dm6jwv4c0njjbvn'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Powder is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Recently acquired by Reed Hastings, the Founder and Executive Chairman at Netflix, our purpose is to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection. We're looking for big-hearted champions to join the team. Job Status:
Seasonal Hourly with potential to turn into year round Requirements
Responsibilities:
Act as the first point of contact for non-emergency calls, handling homeowner inquiries and requests with a high degree of professionalism and courtesy. Engage effectively and sensitively with high-level individuals, ensuring all interactions are respectful and solutions oriented. Exhibit strong problem-solving skills with the ability to make decisions quickly and independently. Maintain a consistently courteous, professional, and empathetic demeanor in all communications. Demonstrate a genuine commitment to helping people, treating every question or inquiry with importance and care. Learn and adapt to new technologies and systems used in the dispatch and communication process. Collaborate with the broader service provider team to ensure requests are accurately routed and handled efficiently. Maintain detailed records of communications, ensuring accurate documentation and follow-up.
Qualifications:
Experience in customer service or dispatch, with a proven ability to handle sensitive interactions. Excellent communication skills, both verbal and written. Strong organizational skills and the ability to multitask effectively in a fast-paced environment. Quick learner, adaptable to new software and technological tools. Independent decision-making skills, with minimal need for supervision. High school diploma or equivalent; additional training or certification in customer service is a plus. Must be available nights, weekends and holidays Physical Requirements:
Ability to lift, carry, push, and/or pull moderate amount of weight (up to 40lbs+) Sufficient physical ability and mobility to walk, sit and stand for prolonged periods of time Frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movements Ability to safely take part in all activities The Company is providing to our guests (skiing, boarding, mountain biking, hiking, snowmobiling, etc) Team Member Perks:
Season Ski Pass Dependent Passes (for eligible employment status and eligible dependents) UTA Ski Bus Pass Ski Season Buddy Vouchers Winter Season Mountain Discounts (food, retail, etc.) ISAA Expert Discounts & SO MUCH MORE! Agreement:
I have read and understand the Job Description, Job Duties, Job Requirements and Qualifications and Job Performance Expectations listed above. By applying for this role , I agree that I am able to comply with the items laid out in this document and perform the obligations of this position as defined above. I further understand that this is a partial listing and additional requirements, duties and qualifications and performance expectations may change at any time, with or without notice. Recommended Skills Communication Coordinating Curiosity Customer Service Decision Making Expediting Apply to this job. Think you're the perfect candidate? Apply on company site $('.external-apply-email-saved').on('click', function (event) window.ExternalApply = window.open('/interstitial?jobdid=j3t8dm6jwv4c0njjbvn', 'ExternalApply-j3t8dm6jwv4c0njjbvn'); ); $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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